Driving along Victoria Street North, neighbouring the Grand River, passer-by's will notice a celebrated and long-standing local automotive name displayed on the walls of a gleaming new dealership.
Dennis Schlueter, owner of Schlueter Group and Schlueter Acura, has moved the dealership to a beautiful new facility within what is rapidly becoming the area's luxury auto mall. Existing Acura customers will find an exhilarating new environment. For car buyers considering an Acura option for the first time, it is unquestionably worth checking out. And for the Schlueter team, it is the ideal location to serve clients from Guelph, Cambridge, Kitchener and Waterloo.
A long, flower-filled, tree-lined boulevard escorts the Schlueter Acura customer to this stunning new facility, which is flooded with natural light on three sides from both morning and evening sun.
Avoiding the outside elements, patrons can drive with ease directly into the dealership's one-of-a-kind 'Client Welcome Centre.' The 5,000 square foot Welcome Centre is much more than the latest in service reception design. Here a Schlueter customer can depart for a test drive, pick up their new car, greet their sales representative or consult with their service advisor in a warm and comfortable space.
From the Welcome Centre, the customer's car will be whisked away to a speedy turnaround, thanks to the expanded 12 bay cutting-edge service department. Waiting clients can relax in a roomy lounge equipped with a full café, television, fireplace and two independent business workstations. More time-constrained patrons can simply select a luxury vehicle from Schlueter's large fleet of courtesy cars and be on their way. Once the Acura technicians have performed their diligence, the client's car will be treated to a meticulous hand wash and readied for pick up.
When discussing the service department Vice President and General Manager James Gibson proudly declares, "We get raves from our customers about the service department every day." The service department is a key contributor to Schlueter winning the coveted Acura Client Excellence (ACE) awards. This award is only bestowed upon the fifteen Acura dealers across Canada that consistently exceed customers' sales and service expectations. Schlueter Acura has won seven times and is working on an eighth.
Schlueter Acura takes great pride in the trust and support they have received from their customers over the years. Schlueter Acura is a business where there is a sense of family between staff and client. Most service department users are known on a first-name basis and many clients have purchased multiple cars, in some cases up to twenty Acuras.
In the long history that has brought Schlueter Acura to the banks of the Grand River, the close-knit connection to client satisfaction will not change. James Gibson summarizes the vision, "Our goal is to retain the same type and level of customer service but do an even better job with this new facility."
